AI chat and shopping assistant apps for Shopify compared (2026)

Start with Shopify Inbox: it's free, and its AI agent already answers from your catalog and policies. Paid AI assistants differ mostly in what they charge for. Agentmatica and Zipchat charge per AI reply, Tidio and Gorgias per conversation or ticket, Rep AI per visitor, and Intercom Fin per resolved outcome. Pick the unit that matches how your traffic and support volume grow.

Agentmatica is made by Thought Bulb, which also publishes this site. We've tried to be fair, including where other apps are the better choice. Figures come from each Shopify App Store listing or vendor pricing page on October 14, 2026.

At a glance

Shopify Inbox, the free option

Inbox's AI agent pulls in your catalog, stock and policies, and you set its tone and rules. Shopify's help page says it can add recommended products to the cart, check order status once the customer signs in, reply in the customer's language and hand off to your staff. It needs new customer accounts, works only in the online store chat widget, and Shopify notes that you're responsible for the accuracy of what it says. Training changes its voice and style, not what it knows. If you just want product and policy answers, try it first.

The paid options

Agentmatica

Answers from crawled pages (with a link to the source page), uploaded files, Notion and your live catalog. It builds carts with a checkout link and looks up orders for guests by order number and email. For signed-in customers it can optionally cancel, change an address or start a return. Handoffs go to Slack, Telegram, email or Zendesk. Every plan has every feature: $29, $79 and $199 a month for 1,000, 3,000 and 10,000 replies, with optional overage at $5 per 100. It's a web app rather than a Shopify App Store app, so it also runs on WooCommerce or any site. See our Agentmatica guide.

Zipchat

It has the Built for Shopify badge. Order tracking, returns, COD verification, product recommendations and cart recovery, across chat, email, WhatsApp, Instagram and Messenger. $80, $300 and $600 a month for 750, 3,000 and 6,000 AI replies, with a free plan of 120. It's the one to look at if you sell on WhatsApp or Instagram as well as your store.

Tidio

Live chat plus the Lyro AI agent, which the listing says can handle order status, refunds, cancellations and order edits. The listing shows Lyro at $39 a month for 200 conversations, but Tidio's own pricing page shows different plans and a free first 50 Lyro conversations, so check which applies when you sign up. Lyro pauses when you hit your limit.

Gorgias

A helpdesk first, with chat and an AI agent added. Plans on the listing run from $10 a month for 50 tickets to $900 for 5,000. The AI agent isn't priced on the listing; Gorgias's pricing page describes charging per automated interaction, so confirm the rate with them. It suits a support team that already wants a helpdesk.

Rep AI

Priced by visitors rather than chats: $104 a month for 10,000, up to $368 for 50,000, then $12 per 1,000 extra. It opens chat for shoppers who seem to hesitate, handles order status, returns and cancellations, and connects to Gorgias, Zendesk, Klaviyo and others. Per-visitor pricing suits stores with low traffic and high order values better than busy, low-price stores.

Manifest AI

Only a free plan is listed. It covers an AI chatbot, product recommendations, cart and checkout recovery and lead collection, and integrates with Gorgias, Klaviyo and Yotpo. Usage limits aren't stated on the listing.

Intercom Fin

$0.99 per outcome, meaning a resolved conversation, a customer who doesn't ask for more help, or a completed workflow, with a minimum monthly commitment, plus Intercom seats from $29. It can sit on top of another helpdesk. Better suited to larger support teams than to a small store's first chatbot.

Which one fits

• Product and policy answers for free: Shopify Inbox.
• Answers from your own files and docs, guest order lookup, and Slack or Zendesk handoffs on a fixed reply budget: Agentmatica.
• Selling on WhatsApp and Instagram too: Zipchat.
• A support team that needs a helpdesk: Gorgias, or Intercom with Fin.
• Low traffic, high-value products: Rep AI's per-visitor pricing.

Before you switch an AI agent on, ask it your ten most common questions, including which payment methods you accept and your returns policy, and check every answer against your own pages.

Related comparisons

• Shopify cart link apps compared
• Shopify bundle apps compared
• AI chat and shopping assistant apps for Shopify compared

Other partner guides

• Cart Rocket: shareable cart and checkout links
• TB Bundles: build-your-own boxes, quantity breaks and mix and match
• Agentmatica: an AI sales and support agent for your store

Sources

Checked on October 14, 2026. Prices, ratings and features change, so confirm on each listing before you decide.

• Shopify Inbox
• Shopify Help Center: the Inbox agent
• Shopify Help Center: training the Inbox agent
• Agentmatica pricing
• Agentmatica Shopify docs
• Zipchat
• Tidio on the App Store
• Tidio pricing
• Gorgias on the App Store
• Gorgias pricing
• Rep AI
• Manifest AI
• Intercom pricing