Agentmatica is an AI agent for online stores that answers shoppers from your own pages, files and catalog, recommends products, builds carts and looks up orders. It connects to Shopify and WooCommerce, or runs on any site with one script tag. There's a free plan with 100 replies a month, and paid plans from $29 a month, priced by replies with every feature on every plan.
Agentmatica is made by Thought Bulb, which also publishes this site. Everything below comes from agentmatica.com, its pricing, Shopify docs and changelog.
What merchants are asking for
On the Shopify Community, a merchant with around 400 products asked whether anyone had solved product discovery: shoppers describe what they want, like a gift under $50, and neither site search nor a FAQ bot handles it. Replies through September 2026 pointed to assistants that ask follow-up questions. Another long-running thread asks for an AI chatbot that answers only from the store's own data.
What it answers from
- Your website pages, crawled. Answers link to the page they came from.
- Files you upload (PDF, DOCX, TXT, Markdown), text snippets and a synced Notion workspace.
- Your live Shopify or WooCommerce catalog, cart and orders.
When nothing on file covers a question, it says so rather than making something up. That's the site's stated behaviour, and it doesn't claim to be error-free.
What it does with a connected Shopify store
- Searches the catalog, including plain-language requests, and shows product cards with image, title, price and link.
- Builds a cart with a specific variant and quantity, then gives a checkout link.
- Looks up order status. Guests enter their order number and email. Signed-in customers are recognised automatically.
- Optionally, for signed-in customers only and switched off by default: cancels an unfulfilled order, updates the shipping address or creates a return, each after the customer confirms in the chat.
- Uses "sales notes" you write, such as product pairings and your free shipping threshold.
Without a connected store it still answers and recommends, but it can't build carts.
Handing over to people
You can take over a live chat and hand it back, or send handoffs to Slack, Telegram, email or Zendesk, where they become tickets. You set the persona, tone and topics it should refuse or pass on, and you can send it private instructions mid-chat that the visitor doesn't see. Leads export as CSV, and there's a REST API and signed webhooks.
Setting it up with Shopify
Agentmatica is a web app you sign up for at agentmatica.com, not an app from the Shopify App Store. You connect your Shopify store from its dashboard, then add the chat to your theme by following the Shopify setup docs. On other sites you paste one script tag before the closing body tag, or share a hosted chat link.
Nothing shows to shoppers until you publish. On a password-protected store, store pages such as shipping and FAQ are indexed once the store goes public.
Pricing
| Plan | Price | Replies a month | Agents | Indexed pages |
|---|---|---|---|---|
| Free | $0 | 100 | 1 | 100 |
| Starter | $29 a month | 1,000 | 3 | 5,000 |
| Growth | $79 a month | 3,000 | 10 | 25,000 |
| Scale | $199 a month | 10,000 | Unlimited | 100,000 |
Each assistant message counts as one reply. Tool calls and searches behind the scenes don't. Paid plans can opt in to $5 per 100 extra replies, capped at the plan's own price. On the free plan, visitors see a contact form once replies run out. Yearly billing is 20% less.
Privacy
Agentmatica's data processing agreement says customer data isn't used to train or fine-tune AI models, data is hosted in the US, and it's deleted within 30 days of closing an account. Answers are generated by models from several providers, routed through OpenRouter.
Agentmatica or Shopify Inbox?
Shopify's free Inbox app includes an AI agent that uses your catalog, policies and pages, and Shopify's help page says it can add products to the cart, check order status once the customer signs in, and reply in the customer's language. It needs new customer accounts and works only in the online store chat widget. If those cover you, start there. Agentmatica adds uploaded files and Notion as sources, guest order lookup, optional order changes, and handoffs to Slack, Zendesk or webhooks. Our AI chat app comparison covers the other main options.
If shoppers ask about delivery and returns at checkout, answering the same questions on your Thank you and Order status pages takes some of that load off the chat.
Related comparisons
- Shopify cart link apps compared
- Shopify bundle apps compared
- AI chat and shopping assistant apps for Shopify compared
Other partner guides
- Cart Rocket: shareable cart and checkout links
- TB Bundles: build-your-own boxes, quantity breaks and mix and match
- Agentmatica: an AI sales and support agent for your store
Sources
Checked on October 14, 2026. Prices, ratings and features change, so confirm on each listing before you decide.
- Agentmatica
- Agentmatica pricing
- Agentmatica Shopify integration docs
- Agentmatica for Shopify
- Agentmatica changelog
- Agentmatica data processing agreement
- Shopify Inbox on the Shopify App Store
- Shopify Help Center: the Inbox agent
- Shopify Community: Anyone solved product discovery?
- Shopify Community: AI chatbot that uses an external knowledge base
Frequently asked questions
What is Agentmatica?
An AI sales and support agent for online stores. It answers from your pages, files and catalog, recommends products, builds carts and looks up orders, on Shopify, WooCommerce or any site.
How much does Agentmatica cost?
There's a free plan with 100 replies a month. Paid plans are $29, $79 and $199 a month for 1,000, 3,000 and 10,000 replies, with every feature on every plan.
What counts as a reply?
Each message the assistant sends counts as one reply. Tool calls, searches and reasoning behind the scenes don't.
Can Agentmatica change an order?
Optionally. For signed-in customers it can cancel an unfulfilled order, update the shipping address or create a return after they confirm in chat. These actions are off by default and never available to guests.
Does Agentmatica train AI models on my store's data?
Its data processing agreement says customer data isn't used to train or fine-tune AI models.